Privacy Policy

This Privacy Policy explains how CELPTips (“we”, “us”, “our”) collects, uses, discloses, and safeguards your information when you use our websites, apps, and related services (the “Services”). By using the Services, you agree to this Policy and our Terms of Service.

1) Information We Collect

1.1 Information You Provide

• Account and profile: name, email, avatar (if you choose to provide one).
• Content and activity: practice attempts, answers, recordings, feedback.
• Support messages: requests, bug reports, and any attachments you send us.

1.2 Payment Information

Payments are processed by third-party providers. We do not store full card numbers on our servers.

1.3 Automatically Collected

• Log and device data (IP, browser, pages viewed, timestamps, referrers).
• Usage data (feature interactions, performance metrics).
• Cookies/SDKs for session continuity, preferences, analytics.

2) How We Use Information

• Provide and maintain the Services.
• Improve usability and performance.
• Communicate with you (service notices, support).
• Prevent fraud and abuse; enforce our policies.

3) Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and measure aggregated usage. You can control cookies in your browser; some features may not work if you disable them.

4) Sharing & Disclosure

We share information with service providers who help us operate the Services (payments, hosting, authentication). These providers are contractually bound to protect your data. We may also disclose information in response to legal requests or to protect rights and safety.

We do not sell your personal information.

5) Data Retention

We keep your data while your account is active. After you delete your account, we delete or anonymize personal information within 90 days, except where we must retain it for legal purposes (e.g., payment records for 7 years for tax compliance, or to resolve disputes).

6) Legal Basis & Your Rights

We process your information to provide our services, improve our platform, with your consent when needed, and as required by law. We comply with applicable privacy laws (PIPEDA in Canada, GDPR in the EU/UK).

Depending on your location, you have rights to access, correct, delete, or request a copy of your data. You can also object to certain processing or file a complaint with your local data protection authority.

To exercise these rights, contact us at support@celptips.com. We will verify your identity and respond within 30 days.

7) Security

We implement reasonable safeguards to protect information; however, no method is 100% secure.

8) International Transfers

Your data may be processed in countries other than yours; where required, we use appropriate safeguards for transfers.

9) Children’s Privacy

Intended for individuals 18+. We do not knowingly collect data from children; contact us if you believe a child has provided data.

10) Changes to this Policy

We may update this Policy; if changes are material, we’ll post the update and revise the effective date above.

11) Contact

Email us at support@celptips.com.