Feedback and reviews
Tell us what helped, what felt confusing, or what you would like us to improve next. We read every message and use student feedback to make CELPTips better.
Feedback and Support
What you can email us about
How we handle mistakes
- We review reports quickly and fix typos, wrong keys, and unclear wording.
- We update tasks in place and keep the experience consistent across devices.
- We ask for a screenshot and page link so we can reproduce and resolve issues.
- If you report a real content mistake and we confirm it, we send you a promo code.
Refund policy
If CELPTips did not meet your expectations, you may be eligible for a full refund under our 7-day money-back guarantee (usage limits apply). For details, see our Refund Policy.
Useful links
Student reviews
What learners say about CELPTips
Great service, it was very helpful for my test preparation
Reading was hard. Too many words I didn't know. I asked for a word list, and they added it the next week. That helped a lot. I practiced for 2 months and got CLB 9 in Reading.
Speaking was my weakness. I felt stuck at the same level for weeks. The feedback showed exactly what to change. I finally hit my target.
My boss always said 'shorter sentences please.' I had trouble organizing my thoughts. The templates here helped me structure my ideas. Now I speak more clearly.
Writing was hard. I knew what to say but couldn't organize it. The templates helped, the email structure is clear. You just add your ideas.
Great website! I'm so glad I found it. The system helped me a lot for my exam, and it is cheaper than most other options. I tried the weekly plan and it was totally worth it. It was very helpful and informative.
Best website ever, I really recommend it, all the tips are great, really appreciate finding out this website
It helped me prepare for the test and gave confidence to pass it. Totally recommend
One of the best platforms I’ve used for English practice and CELPIP prep. I’m still getting ready for my exam, but I already feel much more confident.
FAQ
Celptips.com Feedback: How can I contact support?
Email us at support@celptips.com. Please include the page link (URL) and a short description of what happened. Screenshots help us fix issues faster.
Celptips Reviews: Can I leave a review or share an idea?
Yes. If you want to share feedback, a review, or an idea for improvement, email us and we will read it. If you want us to publish your message, please tell us the name or initials you want to display.
Is celptips.com legit?
CELPTips is an independent CELPIP practice platform. We are not affiliated with the official CELPIP test. We keep our policies public and we support users via email.
Celptips Refund Policy: How do refunds work?
Refunds are handled under our 7-day money-back guarantee and usage limits. Please read the Refund Policy for the exact rules and steps. If you have questions, email support@celptips.com.
How to report a wrong answer, typo, or broken audio on Celptips?
Email support@celptips.com with the page link (URL) and a screenshot if possible. Tell us what you expected to see and what you saw instead. If we confirm a real content mistake, we will send you a promo code.
Do you give promo codes for reporting mistakes?
Yes. If you report a real content mistake and we confirm it, we will send you a promo code as a thank you.
How fast does Celptips support respond?
We typically respond within 24 to 48 hours. For faster resolution, include the page link (URL) and a screenshot.
Is CELPTips free?
We publish a lot of free practice materials, guides, and tools. Some features are paid. You can always see current plans and what is included on our pricing page.
Still have a question?
Include the page URL and a screenshot — it helps us resolve things faster.