Refund Policy
Last updated: September 20, 2025
We want you to be confident in your purchase. If the product is not a good fit, you may be eligible for a refund under the terms below.
Refund Eligibility Summary
Quick check
Time limit
Within 7 days
From the original purchase date
Usage limit
≤10 practice tests
Used during the refund window
| Requirement | Threshold |
|---|---|
| Practice tests used | ≤10 |
| Time limit | Within 7 days |
How to request: Email support@celptips.com from your purchase email with your order ID (see Section 3).
1
7-Day Satisfaction Guarantee
You can request a refund within 7 calendar days of the original purchase date, provided that you have not exceeded our usage thresholds.
2
Eligibility
- You used ≤10 practice tests.
Requests that exceed this threshold are not eligible for a refund.
3
How to Request a Refund
- Send an email to support@celptips.com from the email used at purchase.
- Include your order ID and a brief note about the issue.
- If eligible, we will confirm and process the refund to your original payment method.
4
Refund Processing
- Currency: Refunds are processed in CAD (Canadian Dollars).
- Processing time: Approved refunds are issued promptly on our end. Bank processing times may vary (typically 5 to 10 business days).
- Method: Refunds are returned to your original payment method.
5
Subscriptions and Renewals
- Subscriptions renew automatically unless cancelled before the renewal date.
- Cancelling stops future billing. Access continues until the end of the paid period.
6
Chargebacks and Disputes
If you are considering a chargeback, please contact us first. Most issues are resolved faster through support. Filing a chargeback before contacting us may temporarily suspend access while the payment provider investigates.
7
Exclusions
- Refund requests made after the 7-day window.
- Usage above the thresholds listed in Section 2.
- Abuse, fraud, or violations of our Terms of Service.
8
Changes to This Policy
We may update this policy. Material updates will be posted here with a new “Last updated” date.
Questions?
Reach us at support@celptips.com.